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Frequently Asked Questions This FAQ answers the most common questions that we receive. Question Category:
Products - What exactly do you sell?
A list of our entire product range can be found on our All Products page. Individual product descriptions are available for each product from there. Alternatively, you can choose products by function (what they do), by Type (how you take them) or Brand (who made them).
- Do you answer any medical questions or offer any medical advice on your products?
No. We give no advice whatsoever with regards to any of our products, their dosing or their uses. All the information that is given on our site is for educational purposes and should not replace that of your physician. We do not answer any medical questions by email or by telephone. We are merely a supplier.
- How can I suggest an additional product?
We are always on the lookout for additional products and would be happy to hear your suggestions. Please only ask for legal ones. You can email us here with your suggestion.
Dosing Information - Do you supply dosing information for your products?
Yes and No. Recommended dosage for the products can be found on their Product Information page. However, we do not offer any specific advice on the products. This should be done by your physician.
Payment - How can I pay?
We accept payment by MasterCard, VISA, American Express, Diners Club, Cash and Telegraphic Transfer.
- Can I pay by postal order, IMO, draft etc.
No. We do not accept postal orders, bank drafts, International Money Orders or checks of any kind. Sorry.
- Are credit card transaction secure?
Yes. Our online order form in on an SSL (Secure Socket Layer) server. All information transmitted is encrypted. On Netscape Communicator you will notice the little padlock on the bottom left of the page close when entering the secure environment. On Netscape Navigator the broken key on the bottom left of the page will become a solid key. On MS Internet Explorer you will see a yellow padlock appear on the bottom right of the page.
- Why is the amount on my credit card statement different from the sale price?
The amount reflected on your credit card statement may differ very slightly from the actual prices quoted due to small exchange rate movements between the time we process your order and when the bank charges your card. We convert the US Dollar amount to our currency on the day we receive your order with the Interbank Rate. This amount is then converted to your currency by the bank on the day your card is debited.
- How do I make a Wire Transfer (Telegraphic Transfer) payment?
Please transfer the money to our account once you have placed your order. We will hold your order until we have received you payment. Please ensure that all bank fees (including intermediary bank charges) related to the transfer are paid by you. Also ensure that you include the following information in the comments field on your order:
- The date that the Wire Transfer was sent.
- he name of the person who sent the Wire Transfer.
- The name of the bank from which the Wire Transfer was sent.
You may also fax or mail your order to us. Use this order form or a typed or hand written equivalent as long as it includes all the same information.
Our fax number: 27 21 782 8566
Our banking details:
Bank: The Standard Bank of South Africa Ltd.
SWIFT address: SBZAZAJJ
Branch: George
Branch code: 050214
Account name: Biogenesis
Account number: 082897581
- What policy do you have with cash orders?
We prefer not to receive cash orders although we will accept them. We do not take responsibility for cash that has disappeared in the mail. If you do send cash, please hide it very well in the envelope and seal the envelope thoroughly against tampering.
- How do I place an order if I wish to pay with cash?
Print out this order form. Complete it and put it in an envelope with the cash nicely hidden, then post it us at:
Biogenesis AntiAging
PO Box 22537
Fish Hoek
7974
South Africa
General Company Information
Our Guarantee We take every precaution to ensure that your order gets to your safely. However, in some rare cases, it does happen that an order is either lost in the mail or seized by customs. In the event of your package not arriving in a reasonable amount of time, we will reship your goods for a second and final time. Of course, if the non arrival of your order is due to an error on our part (such as us getting your address wrong) then we will naturally reship unconditionally. Generally we ask our customers to allow 6 - 8 weeks before contacting us regarding the non arrival of an order (although goods usually arrive within 2 - 4 weeks).
Returns In the event that you need to return a product to us please contact us by email at info@biogenesis-antiaging.com so that we can give you a return address for the goods. The reason for us not posting one up here is that we have multiple fulfillment centers and we do require, for a successful and smooth customer product return to occur, that the product to be returned to the correct fulfillment depot. We will supply you with the correct return address to make the process go smoothly.
Refunds for returned products are given if the products are returned to us unopened in a sellable state. |
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